Strange experience - with a teller…

Yesterday I had called BofA to check few things and had this bizarre experience. Initially I got what I needed regrading my Checking account and later I wanted some more details about my Credit card. So I asked the person to transfer the call and Mercedes as I recall her name (hard to miss 😉) was kind enough to transfer the call.

Now, I start conversing with this other person (I don’t recall the name) and tell her that I called in to check regarding a specific credit card ending in ‘ABCD’. And she goes mentioning a different card number ending in ‘XYZO’. 

So, there was a little bit of confusion and then she finally said something like “Oh, I wanted to check if you got any offer or need details for this new card ending in ‘XYZO’ “

Then I clarified to her again and gave her my full name and the specific credit card details - ending in ‘ABCD’. She couldn’t pull it up. 

Next, she asked me if she could send a text message for verification to a mobile number ending in ‘1234’, while mine was ending in ‘4321’!! 

At this point, I was not sure why my details are not matching up. So i offered to spell out my entire name using phonetics and still no luck. So the next thing she asked was my email ID, again for verification purpose so I gave it. Still no luck.

I was getting a little edgy and asked out of curiosity, if it was BofA - Credit Cards Department and she said, Yes. 

I thought to myself, okay may be she is a new trainee or must have got something mixed up while multitasking so I was trying to be patient. 

But the next question, threw me off. She had asked my entire SSN, again for verification purpose!!! I mean, not just the last 4 digits (which is usual) but the complete SSN.. 😳🤯

So at this point I took a call and told her that I’m not comfortable with so many details mismatching and now to give away my entire SSN over a phone call and hung up.

Hmmm….All along the conversation, I may have given out information voluntarily (like asking if it was BofA - credit cards, instead of a simpler “which department it was”).

There could have been a genuine lines mix up, backend database or server issues which didn’t pull up the right data or some other technical issues. 

And like I said before, the person might have been new to the job.

Also, if you recall I was the one who made the call to begin with and just asked the call to be transferred.

But nonetheless, I feel more secure and comfortable getting off the line without sharing more than required. 

I can always call back and reach out to a different representative. 

Sometimes, you need to take a call when you need to get off!! 

Ducks

 

#backyard #backyardstories #duck #mallardduck #spa #swimmingpool #water #fountain #love #photooftheday #smile #look #instagramers #nature #lol #followme #family #instagood #wild #swimming #water #instanature #spring #seasons #couple #loveisintheair #nest #eggs #brooding #waiting 

Little did I know that this would happen… 🤦🏻‍♀️

It was initially amusing to do the ‘bird watching’  📹 👀 right in our backyard and see the birds take a swim or stroll around. What a lovely couple I thought! 

But hey wait! No!! This is OUR home and don’t go making them your’s. 

So yes, I did realize about the consequences and started shooing them away every time I spotted one. But then my little vacation from last week and the already overgrown weeds 🌱🌿🍃 (thanks to all the showers and sunshine even within a day - 🌦TX weather 🙄) made way to a little nest 🪺 

Now the mama duck 🦆 is brooding day and night, guarding the eggs with her life. And I’m researching around how long should I wait until my ‘tenants’ leave. 

Well, looks like the eggs might take almost 28 days to hatch!! 🐣 😳 🫣

And then the little ones need to stay until they learn to 🐥 walk, swim or even fly away.

So for now, it’s just a waiting time for the nest to empty … 🫥⏱⏳🪹